Got questions?
Find answers to all your questions.
Frequently asked questions
Will I be able to customize the templates to match my brand?
Yes! You can easily customize the templates using the Canva app, the simplest designing tool on the market right now. You can change colors, pictures, backgrounds, and fonts. However, it is better to fill them up with your content, than to massively redesign them.
Can I edit the templates in Canva?
Yes, the templates are fully customisable & editable in canva from fonts, images and layouts too.
Can I print the templates in Canva?
Yes, after customising & editing in canva, the digital templates can be printed as pdf, jpeg, png or whichever download file support is available on canva.
Is Canva free to use?
You can edit templates using a free Canva account. You don't need to upgrade to Canva Pro to use them. However, we personally think it is worth upgrading if you plan to edit and post frequently.
How do I contact customer service?
You can reach customer service through our website’s contact page or by dropping us a line on whatsapp.
What if my files are corrupted or not working?
That's on us. If there's a technical issue with the file itself, we'll replace it immediately at no cost to you.
What if I never received my files?
Reach out to us right away and we'll resend your download link, no questions asked.
I forgot to download my files and the link expired. Can I get a new one?
Absolutely, just reach out with your order details and we'll send you a fresh download link.
How do I contact you about an order issue?
Get in touch within 2 days of your purchase and we'll do our best to help.
📧 support@mackeliatemplates.com
💬 WhatsApp: +971 56 4522795
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Mackelia Templates
Designed to keep your brand consistent and your days fruitful.
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